Mobile operator billing (postpaid/contract) Processing time can be affected by your operator and sometimes takes longer. Mobile operator billing (prepaid/pay as you go) Refunds are applied to your Google Play credit balance. Refunds should appear on the user's e-Wallet account. Refunds should appear in the user's account. Contact the bank to recover funds.ĪirPay, TrueMoney Wallet, Linepay (Thailand only) If your credit card is no longer active, refunds will go to the bank that issued your card. Processing time can be affected by the card issuer and sometimes takes up to 10 working days. If your refund is approved, the eBook or audiobook may be removed from your library and you may not be able to read or listen to it. If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.If the audiobook doesn’t work, you can request a refund at any time.South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.
All sales are final, except for the following instances:.Refunds on audiobooks depends on where you bought the audiobook:
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Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly. For individual songs and albumsĭepending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Note: For subscriptions to Pandora, Spotify or other music streaming subscriptions, see the apps, games and in-app purchases section above. You will still have access to the subscription until the end of the period that you have paid for. If you don’t want to subscribe any more, cancel your subscription. Once your subscription starts you can’t get a refund for any payments that you’ve already made.
If you would still like a refund or you are requesting the refund for another reason, see the info below. If your music won't play, try to fix music playback issues.